Privacy policy


Hexeko SRL builds strong, lasting relationships with its customers, partners, consumers and associates, based on mutual trust: making sure that their personal data are safe and remain confidential is a priority for Hexeko SRL.

Hexeko SRL complies with all Belgian and European regulatory and legal provisions on the protection of personal data.

Hexeko SRL enforces a confidentiality policy to guarantee protection of the personal data of those who use its websites:

  • Users remain in control of their own data. The data are processed in a transparent, confidential and secure manner.
  • Hexeko SRL is committed to a continuing quest to protect its users’ personal data in accordance with the General (EU) Data Protection Regulation of April 27, 2016 (hereinafter the “GDPR”).

Purpose of this policy

Hexeko SRL takes the protection of your personal data seriously.

We developed this policy to inform you of the conditions under which we collect, process, use and protect your personal data. Please read it carefully to familiarize yourself with the categories of personal data that are subject to collection and processing, how we use these data and with whom we are likely to share it. This policy also describes your rights and how you can get in touch with us to exercise these rights or to ask us any questions you might have concerning the protection of your personal data.

This policy may be amended, supplemented or updated, in particular to comply with any legal, regulatory, case law or technical developments that may arise. However, your personal data will always be processed in accordance with the policy in force at the time of the data collection, unless a compulsory legal prescription determines otherwise and must be enforced retroactively.

This policy forms an integral part of the General Terms and Conditions of the website.

Identity and contact details of the controller

The personal data controller is: Hexeko SRL, located Avenue Roger Vandendriessche 18-20, 1150 Bruxelles, represented by Mr. Rodolphe Lechat.


“Personal data”: means any information relating to an identified natural person or one that can be directly or indirectly identified by reference to an identification number or to one or more factors specific to this person.

“us” or “our”: Hexeko SRL (hereinafter “Hexeko SRL”).

“you”: any website user/visitor.

“Website”: the website of Hexeko SRL available at the address

Collection and source of personal data

We will most likely collect your personal data directly (in particular via the data collection forms on our Website) or indirectly (in particular via our service providers and/or technologies on our Website).

We undertake to obtain your consent and/or to allow you to refuse the use of your data for certain purposes whenever necessary.

You will in any event be informed of the purposes for which your data are collected via the various online data collection forms and via the Cookie Management Policy.

Types of personal data collected and used by us

We may specifically collect and process the following types of personal data:

  • the information that you provide when filling in the forms on the website (for example, for subscription purposes, to participate in surveys, for marketing purposes, etc.);
  • the information that you provide for authentication purposes;
  • the information that you provide for order fulfillment or to provide a service;
  • via “posts”, comments or other content that you post on the Website.

Personal data identified by an asterisk in the data collection forms are compulsory as these are necessary to fulfill any orders placed. In the absence of this compulsory information, these transactions cannot be processed.

Personal data that we automatically collect

We collect some information automatically when you visit the Website in order to personalize and enhance your experience. We collect this information using various methods such as:

  • Cookies

A “cookie” is a small information file sent to your browser when you visit our Website and stored on your computer. This file contains information such as the domain name, the internet access provider and the operating system as well as the date and time of access by the user. Cookies cannot damage your computer in any way.

Cookies are not used to determine the identity of an individual who visits our Website. Cookies allow us to identify, in particular, your geographic location and the display language in order to improve your online browsing experience. They also enable us to process information about your visit to our Website, such as pages viewed and searches made, in order to improve our Website content, to follow your areas of interest and offer you more suitable content.

If you do not want to receive cookies from our Website, you can adjust your browser settings accordingly. To manage your choices, each browser has a different configuration. These configurations are described in your browser’s help menu, which will explain how to change the settings to your desired cookies configuration.

We recommend, however, that you do not deactivate our cookies. Keep in mind that if you block, turn off or reject our cookies, some of our webpages will not display correctly or you will no longer be able to use some of the services we offer. In this case, we cannot be held liable for any consequences related to the reduced functionality of our services arising from our inability to store or consult the cookies required for its functioning and which you have declined or deactivated.

Lastly, by clicking on the dedicated icons of social networks such as Facebook, LinkedIn, etc., if these are displayed on our Website, and if you have agreed that cookies may be downloaded while you are browsing our Website, the social networks in question may also download cookies to your devices (computer, tablet or mobile phone). These types of cookies are downloaded to your device only on condition that you have given your consent by continuing to browse our Website. You can, however, at any time revoke your consent to these social networks downloading these types of cookies.

For more information, please consult our Cookie Management Policy.

  • IP addresses

An IP address is a unique identifier used by some electronic devices to identify and communicate with each other on the Internet. When you consult our Website, we can use the IP address of the device used by you to connect you to the Website. We use this information to determine the general physical location of the device and to know in which geographical areas visitors are located.

  • Statistics

The Website uses Google Analytics to generate statistical reports. These reports tell us, for example, how many users consulted the Website, which pages were visited and in which geographical areas website users are located. The information gathered via the statistics may include, for example, your IP address, the website from which you arrived at our Website and the type of device that you used. Your IP address is hidden on our systems and will only be used if necessary to resolve a technical problem, for website administration and to gain insight into our users’ preferences. Website traffic information is only accessible to authorized staff. We do not use any of this information to identify visitors and we do not share this information with third parties.

Social networks

You have the option to click on the dedicated icons of social networks such as Facebook, LinkedIn, etc. that appear on our Website.

Social networks create a friendlier atmosphere on the Website and assist in promoting the Website via sharing. Video sharing services enrich the video content of our Website and increase its visibility.

When you click on these buttons, we may have access to the personal information that you have made public and accessible via your profiles on the social networks in question. We neither create nor use any separate databases from these social networks based on the personal information that you have published there and we do not process any data relating to your private life through these means.

If you do not want us to have access to your personal information published in the public spaces of your profile or your social accounts, then you should use the procedures provided by the social networks in question to limit access to this information.

Purposes for which we use personal data

We use your personal data specifically for the following purposes:

  • to respond to your requests such as requests for information, searches, or other content;
  • to provide the services and offers ordered on our Website;
  • to personalize and enhance your experience on our Website;
  • to offer you our products and services and/or our partners’ products and services;
  • any other purpose of which we will inform you, if applicable, when we collect your data.

Legal basis for the processing of personal data

We process your personal data as part of the performance and management of our contractual relationship with you, in our legitimate interest to improve the quality and operational excellence of the services we offer to you or in compliance with certain regulatory obligations.

Your personal data may also be processed based on your prior consent in the event that, under certain circumstances, your consent will be requested.

Disclosure of personal data

The security and confidentiality of your personal data are of great importance to us. This is why we restrict access to your personal data only to members of our staff who need to have this information in order to process your orders or to provide the requested service.

We will not disclose your personal data to any unauthorized third parties. We may, however, share your personal data with entities within the Hexeko SRL group and with authorized service providers (for example: technical service providers, consultants, etc.) whom we may call upon for the purpose of providing our services. We do not authorize our service providers to use or disclose your data, except to the extent necessary to deliver the services on our behalf or to comply with legal obligations. Furthermore, we may share personal data concerning you (i) if the law or a legal procedure requires us to do so, (ii) in response to a request by public authorities or other officials or (iii) if we are of the opinion that transferring these data is necessary or appropriate to prevent physical harm or financial loss or in respect of an investigation concerning a suspected or proven unlawful activity.

Data retention period of your personal data

We will store your data only for as long as necessary to fulfill the purposes for which it was collected and processed. This period may be extended, if applicable, for any amount of time prescribed by any legal or regulatory provisions that may apply.

Sensitive personal data

As a general rule, we do not collect sensitive personal data via our Website. “Sensitive personal data” refers to any information concerning a person’s racial or ethnic origins, political opinions, religious or philosophical beliefs, union membership, health data or data relating to the sexual life or the sexual orientation of a natural person. This definition also includes personal data relating to criminal convictions and offenses.

In the event that it would be strictly necessary to collect such data to achieve the purpose for which the processing is performed, we will do so in accordance with local legal requirements for the protection of personal data and, in particular, with your explicit prior consent and under the conditions described in this Confidentiality Policy.

Personal information and minors

The Website is for use by adult persons who have the capacity to conclude a contract under the legislation of the country in which they are located.

Minor users under the age of 18 years or without legal capacity must obtain consent from their legal guardians prior to submitting their data to the Website.

The 18-year age limit may be reduced to 13 years depending on the local legislation in your usual place of residence.

Your rights

In accordance with the applicable law, you have certain rights relating to the processing of your personal data.

  • Right of access

You have the right to request access to your personal data. You may also request rectification of inaccurate personal data or request that incomplete data be completed.

You also have the right to know the source of the personal data.

  • Right of erasure

Your right to be forgotten entitles you to request the erasure of your personal data when:

(i) the data are no longer necessary to achieve the purposes for which they were collected and processed;

(ii) you choose to withdraw your consent (if your consent was obtained as the legal basis for processing), without such a withdrawal affecting the lawfulness of any processing carried out prior to the withdrawal;

(iii) you object to the processing;

(iv) your data were processed unlawfully;

(v) your data must be erased to comply with a legal obligation; or

(vi) erasure of the data is required to ensure compliance with current legislation.

  • Right to restriction

You may also request restriction of processing of your personal data if:

(i) you dispute the accuracy of your data;

(ii) we no longer need these data for processing purposes; and

(iii) you are opposed to the processing of the data.

  • Right to refuse direct marketing messages

You may at any time request to no longer receive advertising or prospecting by contacting us directly, free of charge, or via the “unsubscribe” link included with any form of prospecting that we might send to you by email, or by sending us an email to the address provided below. This opposition is without prejudice to the lawfulness of any communication sent to you before the opposition was implemented.

  • The right not to be the subject of a decision based exclusively on automated data processing

You have the option not to be the subject of a decision based exclusively on automated processing that has legal effects concerning you or that has a significant impact on you.

  • Right of portability

You may request that we provide your personal data in a structured, commonly used, machine-readable format or you may request that it be transmitted directly to another controller on condition that:

(i) the processing is based on your consent or necessary to fulfill a contract with you; and

(ii) that it is done via automated means.

  • Right to lodge a complaint with a supervisory authority

If you have any concerns or complaints with regard to the protection of your personal data, you have the right to lodge a complaint with the Service public fédéral (SPF), for the attention of the Data Protection Officer, rue Ducale 4, 1000 Bruxelles.

However, please address any requests to us beforehand by contacting us at the address given below so that we can deal with your request and find an amicable solution.

To exercise your rights, you can contact us by writing to us at the following address: [email protected] stating your surname, first name and the reason for your request. We will most likely ask you for additional information in order to identify you and to enable us to deal with your request.


We implement all possible technical and organizational security measures to ensure security and confidentiality in processing your personal data.

To this end, we take all necessary precautions given the nature of the personal data and the risks related to its processing, in order to maintain data security and in particular to prevent distortion, damage or unauthorized third-party access (physical protection of the premises, authentication procedures with personal, secured access via identifiers and confidential passwords, a connection log, encryption of certain data, etc.).

Customer relationship management database

We use a database to manage and monitor our relationships with existing and potential customers. This database includes the personal data of associates of our customers or other partners with whom we have a business relationship or with whom we want to establish such a relationship. These data, used only for this purpose, notably include: contact details (surname, first name, telephone number, email address, etc.), publicly accessible information, the responses to targeted emails and other information collected and recorded by our associates as part of their interactions with our customers and partners. If you want to be removed from our CRM database, please write to [email protected].

Links to other sites

Occasionally, we provide links to other websites for practical and informative purposes. These websites are mostly Hexeko SRL websites and some of them operate independently from our Website and are not under our control. These websites are run by third parties with their own confidentiality recommendations or terms of use which we strongly advise you to read. We do not accept any liability regarding the content on these sites, for the products and services that may be offered there or for any other use thereof.

Updates of our confidentiality policy

This policy will become effective on August 13, 2019. We may update or amend this Confidentiality Policy as and when needed. In this case, amendments will only become applicable after a period of 30 business days from the date of the amendment. Please consult this page from time to time if you want to be informed of any possible changes.


If you have subscribed to certain services via our Website and you no longer want to receive emails, please notify us by email at [email protected].

How to contact us?

If you have any questions or comments regarding this policy, please do not hesitate to contact us at the following address: [email protected].

Last updated: July 4th, 2022.